Internet Privacy Statement

Humana Military Healthcare Services, Inc. is a licensee of the TRUSTe Privacy Program. This Internet privacy statement applies only to information on the Humana Military web site.

TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world.  As this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe. By displaying the TRUSTe mark, this web site has agreed to notify you of:
  • What personally identifiable information ("PII") of yours or third party personal identification is collected from you through the web site
  • The organization collecting the information
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Humana Military control
  • How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should first contact the Humana Military Privacy Office, 500 West Main Street, Louisville, KY 40202 by postal mail or by e-mail.

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the TRUSTe File a Complaint web page.  TRUSTe will then serve as a liaison with the web site to resolve your concerns.

Commitment to Confidentiality

At Humana Military Healthcare Services, Inc. (Humana Military), we are committed to maintaining the highest level of confidentiality regarding all of the information we receive from our policy owners, including the information obtained from this Web site.

This Privacy Statement will assure you that the information you share with Humana Military is kept confidential and fully secure. Humana Military may change this Privacy Statement at any time by prominently posting revisions to our web site although, you will be notified of any modifications in the use of Personally Identifiable Information via email, mail or phone depending on circumstances.


As you navigate through our web site, you will find links to other sites. Inclusion of these links does not imply endorsement by our web site, or by Humana Military. You are encouraged to look for and review the privacy policies of any site visited since links found located outside the secured section of our site are provided for convenience purposes only.

Humana Military has partnered with third parties and provides linkage to specific sites that offer you additional information and services. In order to access these sites, you must register for and log-in to the Self-Service Center portion of our site. These sites are usually co-branded, meaning that you may see both the Humana Military logo and the third parties logo within these third party sites. Users of these sites will be made aware of who is collecting personal information, along with the specific privacy policy that applies to that site prior to providing personal information. Humana Military does not have control over our third party partner’s use of your information.

Personal Identifiable Information

Personally Identifiable Information is described as data that is unique to an individual, such as a name, address, telephone number, social security number, date of birth (DOB), e-mail, health or medical history, etc. De-identified data is not considered PII.

PII Collected On Our Site

A "user" can be placed into one of four categories on our web site, therefore, PII collection is dependent on which category the user is placed into. The categories include 1) DOD, 2) Provider, 3) Beneficiary and 4) Business Partner.

At times, we may request personal information from you through our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service. Members, physicians, and government partners have the ability to register in a secured area of our Web site in order for us to deliver such products or services. Additional information collected by these sites may include organization names, addresses, group numbers and tax identification numbers. The purpose of the registration is to validate members, providers and government partners requesting access to our secured area. The registration also enables us to tailor the information sent to you. Contact forms are used only to deliver requested materials and respond to your questions.

There are instances in which Humana Military might internally use the personal information you voluntarily submit, such as identifying and registering you for the Self-Service Center portion of our site. In addition, we may disclose your personal information (as described below) to our agents, third party partners, affiliates and subsidiaries to enable them to perform certain functions for us. These include BCBS of South Carolina, PGBA, SHPS, Value Options, Department of Defense, Availity and TRICARE Management Activity personnel. We may use an outside shipping company to fulfill orders, an e-mail service provider, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

To Opt In and Opt Out

Users are automatically in an "opt-out" status unless they choose to "opt in" by providing the information requested on the web site and requesting a password. Once users have chosen to "opt-in" the only way they can "opt-out" is by deactivating the account.

As a registered user of the Self-Services Center portion of our site, you have the option to change your password and e-mail address after you log-in. In case you forget or misplace your Password, we will use your Reminder Question and Answer to identify you in order to provide this information to you. You may also access, supplement or amend user-provided PII and PHI through your on-line profile. Limitations regarding amendment deletion or removal of information include; 1) User ID, 2) Password 3) Password Reminder Question and 4) e-mail address.

The Online Services areas of our site make use of Session Cookies. "Session Cookies" are small computer files that remain in your computer's memory and are only used to maintain your secure login session. Session Cookies are not written to your computer’s hard drive. Session Cookies are required to gain access to the secured areas of our site. Access to these secured areas will not be granted if the cookie is rejected. This web site’s cookies are not tied to personally identifiable information. Humana Military does not utilize any passive tracking mechanisms.

Information that is automatically logged for the purpose of producing reports containing hit volumes are: Query String, Status, Bytes Sent, User-Agent (Browser Type) and Cookie Referrer.

Humana Military will not use any form of spy ware on its web site(s).

Personally Identifiable Information provided to Humana Military may be subject to disclosure to judicial or other government subpoenas, warrants, court orders or any other legal process. Humana Military reserves the right to disclose the personally identifiable information that was provided by you, as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Internal Security Procedures

Security measures within our site are in place to protect against the loss, misuse and/or unauthorized alteration of all information voluntarily supplied by using encryption technology, including Secure Sockets Layer (SSL). This technology encrypts (encoded) information as it passes from your browser to our servers. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security

Only authorized persons who have a need to know and are Humana Military associates with appropriate security clearance are permitted to access your personal information. They must abide by security, privacy and confidentiality agreements. However, the nature of the Internet prevents us from guaranteeing the confidentiality of information we receive through the site or via e-mail. Therefore, you may contact us instead by US Mail or via telephone on our toll-free number at 1-800-444-5445.


By providing an e-mail address, you are indicating that publications can be sent to your e-mail address. You are not required at any time to submit your e-mail address for the purpose of receiving recurring informational/promotional e-mails from Humana Military and/or third parties. You may opt out of receiving publications via e-mail by changing your Communication Preferences located within our Web site or by contacting Customer Service by US Mail or via telephone on our toll-free number at 1-800-444-5445.

Humana Military may use e-mail to communicate with you from time to time. However, these e-mail communications will never include your confidential Personal Health Information. Humana Military also strongly suggests that you never include any confidential information should you ever attempt to contact us via e-mail. In the event you do attempt to send us a question, comment and/or job inquiry; we will share your correspondence with our Customer Service representatives and those employees or agents most capable of addressing your questions and concerns. Ultimately, we will either discard your communication or, in some cases, archive it. Your e-mail address will not be retained for secondary purposes.

Internet Privacy Statement Changes

This Internet Privacy Statement is effective as of July 2000 and was last updated in September 2009. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.  Humana Military may change this Privacy Statement at any time by prominently posting revisions to our Web site although, you will be notified of any modifications in the use of Personally Identifiable Information via e-mail, mail or phone depending on circumstances. Future changes will be effective and binding as of posting of the notice; unless a different effective date is specified. Humana Military reserve the right to modify this privacy statement at any time, so please review it frequently.


Copyright and other laws protect all information, content and all other materials offered through the web site. You may not copy or distribute any of these materials without prior written consent from Humana Military Healthcare Services. However, you may print a single copy of the information contained on this site so long as you use these materials for personal, non-commercial use only.

The Humana Military Web site is maintained by Humana Military Healthcare Services, 500 West Main Street, Louisville, KY 40202.